Shoptimizer Support

Contact

Email support: finn@shoptimizer.agency

---

Quick troubleshooting

1) The generated link is blank

• Confirm a valid destination has been selected.
• If using Product, Collection, or Page, make sure an item has been selected.
• If using Custom tracking, confirm Source, Medium, and Campaign have been entered.

2) The link is going to the wrong page

• Check the destination selected at the top of the app.
• If using a custom path, confirm the path matches the page you want visitors to land on.
• Check the selected store domain if your store has more than one connected domain.

3) The tracking values don’t look right

• Confirm the correct channel and placement are selected.
• Open Advanced settings to review Source, Medium, Campaign, Content, and Term.
• Use Other / Custom tracking if you need to enter your own UTM values.

4) My campaign name looks different in the URL

LinkPro formats campaign names for use in UTM parameters. For example, Summer sale becomes summer_sale.

What to include when emailing support

• Your store URL or myshopify.com domain
• The destination you selected
• The channel and placement you selected
• The generated link, if available
• A screenshot showing the issue
• Steps to reproduce the problem